Eagle Spins Privacy Policy
How we collect, use and protect your information when you play with us.
See our offersThis Eagle Spins privacy policy explains, in plain English, what personal information we gather when you visit or play with us, why we gather it, and the choices you have over it. We take data protection seriously because trust is the foundation of everything we do, and we want every visitor to understand exactly where they stand before they open an account.
We are a UK-facing casino brand, and the information below reflects the way we handle personal data across our site, our account systems and our support channels. If any wording here ever seems unclear, our FAQ page covers many of the same questions in a shorter format, and our support team can always talk you through the detail directly.
The information we collect and why
When you register with us, we ask for the details needed to open an account safely, including your name, date of birth, email address and postal address. This information lets us confirm you are old enough to play, correspond with you about your account and meet the checks that any responsible operator carries out. We also process the identity verification and proof of address documents you may be asked to provide, which helps us confirm you are who you say you are before certain withdrawals are released.
Beyond the details you type into a form, we automatically collect some technical information every time you visit, such as your device type, browser and general location derived from your IP address. This helps our site run properly, load quickly on different screens, and stay secure against fraudulent activity. We never use this technical data to build a profile that goes beyond keeping the platform safe and functional.
Payment and transaction records
Whenever you make a deposit or request a withdrawal, we keep a record of the transaction so that your account balance stays accurate and any query can be resolved quickly. Depending on how you choose to pay, this may involve providers such as VISA, Mastercard, PayPal, Skrill, Neteller, Paysafecard, Apple Pay or bank transfer. We only ever see the information those payment partners need to pass us to process your transaction; we do not store full card numbers ourselves.
How we use your information
We use your personal data to run your account, process deposits and withdrawals, respond to support queries and meet our own record-keeping obligations. Where you have agreed to hear from us, we may also use your contact details to let you know about promotions; you can ask us to stop at any point. We never sell personal data to third parties for their own marketing purposes.
Some of the information we hold supports our approach to responsible gambling, including tools like deposit limits and self-exclusion. Keeping accurate records lets us respond properly if you ask us to apply a limit, take a break, or close your account, and helps us recognise patterns that matter for player welfare.
Who we share data with
We share personal data only where it is genuinely necessary to run our service or meet a legal requirement. That can include payment providers who process your deposits and withdrawals, identity verification services that confirm documents during KYC checks, and regulators such as the UK Gambling Commission where required. Any third party that processes data on our behalf is bound by contractual obligations to protect it and use it only for the purpose we specify.
We do not pass your information to advertisers for them to target you independently of our own communications. If our arrangements with any partner ever change in a way that affects how your data is handled, we will update this policy so the record here stays current and accurate.
Your data protection rights
| Right | What it means | How to use it |
|---|---|---|
| Access | Ask us what personal data we hold about you | Contact support with your request |
| Correction | Ask us to fix inaccurate or incomplete details | Update your account or contact support |
| Erasure | Ask us to delete data we no longer need to keep | Contact support with your request |
| Restriction | Ask us to limit how we use certain data | Contact support with your request |
| Objection | Object to processing based on legitimate interest | Contact support with your request |
How long we keep your information
We keep account and transaction records for as long as we need them to run your account, resolve disputes and satisfy our own regulatory and accounting obligations. Some records must be retained for a set period after an account closes, even if you no longer play with us, because that is a normal part of operating a licensed gambling business. Once that period passes and there is no other reason to keep the data, we remove or anonymise it.
If you close your account or ask us to stop processing your data, we will explain which records we are still required to keep and for how long. This is never longer than genuinely necessary, and we review our retention practices regularly to make sure that remains true.
Cookies and similar technologies
Our site uses cookies to keep you signed in, remember your preferences and understand how our pages are used. We cover the detail of which cookies we set and how to manage them in our separate cookie policy, which sits alongside this page as part of our wider approach to your privacy. You can control cookies through your browser settings at any time.
Together, this privacy policy and our cookie policy, along with our terms, set out the full picture of how we handle your information and your relationship with us. We recommend reading all three if you want the complete detail behind any individual point raised here.
Keeping your data secure
We apply reasonable technical and organisational safeguards to protect the personal data we hold, and we limit access internally to staff who need it to do their job. Identity verification and proof of address checks exist partly to protect your account from being accessed or used by somebody else. If you ever suspect unauthorised activity on your account, contact our support team straight away through live chat so we can look into it.
Does the Eagle Spins privacy policy cover cookies too?
This page focuses on how we collect and use personal data. Cookie-specific detail, including how to manage them in your browser, lives in our separate cookie policy so each subject stays easy to find.
Can I ask what personal data you hold about me?
Yes. You can contact our support team to ask what information we hold, ask for corrections, or request erasure where it applies. We aim to respond to these requests promptly and explain any limits that apply to your particular case.
Why do you need proof of identity and address?
We ask for identity verification and proof of address as part of standard KYC checks. This confirms you are old enough to play, protects your account from misuse, and supports the checks expected of a UK-facing operator.
Will you contact me for marketing if I don't want that?
No. We only use your contact details for marketing where you have agreed to it, and you can ask us to stop at any time. Essential account communications, such as confirming a transaction, are separate from marketing preferences.
Questions about your data or your account?
Our support team can talk you through any part of this Eagle Spins privacy policy, and our FAQ page answers many of the same questions in brief. If you are exploring what else we offer, our current promotions are a good place to start.